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PlayMonster Frequently Asked Questions

If you don’t find the answer to your question below, please contact us for further assistance.

Why should I sign up for the newsletter?
Where can I buy your products?
What is the price to get a newsletter?
What is the magnetic powder in Wooly Willy made of?
What are your shipping charges for phone or online orders?
What are your hours of operation?
I can’t find any Tribond, Blurt! or Mad Gab products on your site. What happened to these games?
I bought/received a game as a gift and don’t want it. Can I return it to PlayMonster for a refund?
How long will shipping take once I order a product?
How can I receive rules to a PlayMonster game?
How can I get a missing piece for my game/puzzle?
Do you have coupons for free products or coupons for money off products?
Do I have to pay sales tax?
Are your toys safe?
Are your products offered outside the United States?
Are children allowed to use www.playmonster.com?
I would like to submit a new product idea. How do I go about doing that?


Question 1

Q: Why should I sign up for the newsletter?

A: By joining the newsletter you will receive information on new games, puzzles, toys and many other fun activities we have planned!

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Question 2

Q: Where can I buy your products?
A: Please contact Customer Service at 1-800-524-4263 to find out if a store in your area carries our products. If you live in Canada, please contact Outset Media at 1-877-592-7374 for further assistance.

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Question 3

Q: What is the price to get a newsletter?
A: The newsletter is free!

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Question 4

Q: What is the magnetic powder in Wooly Willy made of?
A: The Original Wooly Willy contains 7 grams of magnetic powder each, and that powder is made of iron.

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Question 5

Q: What are your shipping charges for phone or online orders?
A: We charge $5.95 for items totaling up to $10, $6.95 for items totaling between $10 and $25, $8.95 for items totaling between $25 and $50, $10.95 for items totaling between $50 and $100, $12.95 for items totaling $100 and up. Premium and express rates are available upon request, please call 800-524-4263.

For Canada shipments, please add an additional $10.00 for shipping. Any additional duty and taxes charged at the time of delivery are the responsibility of the end consumer, PlayMonster is not responsible.

If you live in Alaska or Hawaii, please call 800-524-4263 to place your order as it will cost more for shipping.

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Question 6

Q: What are your hours of operation?
A: We are open Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time. Please contact us at 1-800-524-4263 during those hours if you have any questions.

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Question 7

Q: I can’t find any Tribond, Blurt! or Mad Gab products on your site. What happened to these games?
A: The brand rights to these games were sold in 2004.

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Question 8

Q: I bought/received a game as a gift and don’t want it. Can I return it to PlayMonster for a refund?
A: If you bought the item from a store or another online retailer, you will need to return it to the retailer where it was purchased. If you made your purchase directly through us, via online or by phone, please call us at 800-524-4263 to get a return authorization number. You can expect a refund in the same form of payment originally used for the purchase less shipping and handling within 90 days of the date of purchase. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. It is recommended that you use UPS, Fed Ex or insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery service.

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Question 9

Q: How long will shipping take once I order a product?
A: Once your order is placed, if you choose Regular Shipping and live in the continental U.S., you can expect it to arrive in 7 to 10 business days. If you live in Canada, your order will ship UPS and can take between 1 to 3 weeks for delivery.

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Question 10

Q: How can I receive rules to a PlayMonster game?
A: Click here to download and print rules to our products.

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Question 11

Q: How can I get a missing piece for my game/puzzle?
A: If you are missing a piece to your game or puzzle, please contact Customer Service at playmonster@playmonster.com with a detailed description of the piece(s) you are missing, pictures, and your address. As long as the item is in our current product line and we have available pieces for it, we will send them out to you. Please allow up to 4 weeks for delivery.

If you do not have access to email, please call us at 800-524-4263

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Question 12

Q: Do you have coupons for free products or coupons for money off products?
A: Occasionally we do offer coupons for our games. You may want to join the newsletter, which sometimes gives special offers to its members.

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Question 13

Q: Do I have to pay sales tax?
A: If the product is purchased directly through us via the online store or by phone and you live in Wisconsin or Pennsylvania, you will be charged the corresponding state tax on the item(s) and shipping cost.

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Question 14

Q: Are your toys safe?
A: You probably have heard recent news reports about toy safety and might be wondering about the quality of items you have purchased from PlayMonster. Our family of workers here at PlayMonster wants to assure your family that toy safety is and always has been our No. 1 priority. Many of us here at PlayMonster have children, and we share your concern about providing only the safest toys and games—for your children, our children and all children. We want you to know that all of our products meet federal and state regulations in addition to voluntary standards set by the toy industry.

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Question 15

Q: Are your products offered outside the United States?
A: Yes, several of our products are available in Canada. Please contact Outset Media at 1-877-592-7374 for further assistance.

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Question 16

Q: Are children allowed to use www.playmonster.com?
A: PlayMonster.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use PlayMonster.com only with the involvement of a parent or guardian.

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 Question 17

Q: I would like to submit a new product idea. How do I go about doing that?
A: Please visit the New Product Ideas page on our website for information and the paperwork to submit along with your idea.

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