Are you missing a piece or part of your favorite toy or game? Unfortunately, sometimes stuff gets lost or forgotten, but have no fear…we can help!
Please fill out the form below and please include a detailed description of what you need (pictures are a big help) as well as your name and mailing address, so we can mail out replacement pieces as soon as possible. Please allow a few weeks for delivery!
There is a limit of five replacement pieces per product, and only if the item is still in production. If we no longer make the game or toy, replacement pieces are unlikely to be available. If this is the case, before you fill out this form and pay for the shipping cost, please email us directly first at PlayMonster@PlayMonster.com to inquire if we have what you need.
There are also some products that require a purchase for replacements, such as Marbleocity marbles. Please check your product on our site to see if you can purchase additional pieces.
This page is not for missing pieces, meaning if you bought or received one of our products brand new and it is missing pieces. Please use the Contact Us Form for those requests. We will take care of missing parts at no cost.
Order Replacement Parts
PlayMonster Product Warranty
PlayMonster warrants that its products are free from material defects in design, material and workmanship and conform to industry voluntary standards for safety and quality. PlayMonster makes no other representation or warranty with respect to its products, whether express or implied, as to merchantability, fitness for a particular purpose, or otherwise. Provided Buyer has purchased the product from a PlayMonster authorized retailer with supporting retail proof of purchase, Buyer’s remedies are limited to repair, replacement or refund, at PlayMonster’s discretion. PlayMonster is not liable for any incidental, consequential or special damages.
If you do not have access to email, please contact us at:
Phone: 608.362.6896 or 800.524.4263