If you are missing a piece to your game or puzzle, please contact Customer Service at firstname.lastname@example.org with a detailed description of the piece(s) you are missing, pictures, and your address. We will replace up to 5 pieces per product. As long as the item is in our current product line and we have available pieces for it, we will send them out to you. Please allow up to 4 weeks for delivery.
PlayMonster Product Warranty
PlayMonster warrants that its products are free from material defects in design, material and workmanship and conform to industry voluntary standards for safety and quality. PlayMonster makes no other representation or warranty with respect to its products, whether express or implied, as to merchantability, fitness for a particular purpose, or otherwise. Provided Buyer has purchased the product from a PlayMonster authorized retailer with supporting retail proof of purchase, Buyer’s remedies are limited to repair, replacement or refund, at PlayMonster’s discretion. PlayMonster is not liable for any incidental, consequential or special damages.
If you do not have access to email, please contact us at:
Phone: 608-362-6896 or 800-524-4263